Who Am I?

I'm a dynamic, fast-learning professional with over 3000+ hours of experience as a Technical Support, Customer Care Specialist, and SysAdmin enthusiast. Below is a summary of my experience:

Hosting.com

As a technical support supervisor at Hosting.com, I led a diverse team of over 50 professionals across multiple countries, including Indonesia, Australia, the Philippines, Uganda, and many others.

My responsibilities is overseeing daily operations, providing guidance, and ensuring seamless collaboration among team members. I took ownership of problem-solving and decision-making, ensuring issues were resolved efficiently while maintaining accountability for the team's performance and success.

Through effective leadership and mentoring, I cultivated a high-performing team capable of delivering exceptional support and customer care in a global environment.

Freelancer

Learned the fundamentals of web development. Worked with both green field and legacy codebases that provided the chance to learn new technologies and approaches, and gain a deeper understanding of how to maintain and improve existing systems.

North Jakarta Immigration Office

Managed day-to-day administrative tasks and provided comprehensive helpdesk support, including troubleshooting Windows, network, and various technical issues.

Delivered excellent face-to-face customer service, ensuring efficient resolution of client concerns and maintaining operational effectiveness.